FOI release
Fire & Rescue Service – CAD, ICCS & Rostering Systems
Case reference FOI2026/00021
Received 6 January 2026
Published 29 January 2026
Request
I am writing to request information under the Freedom of Information Act 2000 relating to your Command & Control (CAD), Integrated Communications & Control System (ICCS), and Rostering / Workforce Management systems for the Fire and Rescue Service. This request has been structured and prioritised to minimise burden on operational teams and to support efficient processing. If the request risks exceeding the appropriate cost limit, please prioritise sections in the order listed below. SECTION A – Contract & Commercial Information (Priority 1) For each of the following systems, please provide the information requested below separately for CAD, ICCS, and Rostering where applicable. A1. Supplier & Contract Details * Name of current supplier(s) * Contract reference number (if held) * Contract start date * Initial contract end date * Extension options available (duration and number) * Whether any extensions have been exercised and revised end date * Total contract value (including any exercised extensions) * Annual contract value * Pricing model used (e.g. per-seat, per-control room position, per-appliance, enterprise licence) A2. Scope of Services Included Please confirm whether the contract includes the following elements: Software & Support * Core software licence * 1st / 2nd / 3rd line support (and support hours) * Hosting or infrastructure provision * Software upgrades and release management * Contractual uptime or availability targets Hosting Model * SaaS / cloud hosted * Private cloud * On-premise * Hybrid Interfaces & Integrations * Interfaces between CAD and ICCS * Interfaces with mobilising, mapping, AVL, or other operational systems * Any third-party integration tools or middleware SECTION B – Contract Performance & Service Management (Priority 2) Where held, please provide: * Contractual service level indicators (SLAs / KPIs) * Any documented performance reporting or review outputs from the last 24 months * Whether any service credits, penalties, or formal escalations have been applied SECTION C – Procurement & Contractual Documentation (Priority 3) For the procurement leading to the current contract(s): * Procurement route used (Open, Framework, Direct Award, Further Competition) * If via framework: framework name, lot number and call-off reference * Copies of: * Signed contract (including schedules) * Any material contract variations or extensions * Any change control notices relating to scope or cost (where held) Redactions are acceptable where commercially sensitive. SECTION D – Renewal, Strategy & Market Engagement (Priority 4) Where information is held, please confirm: * Whether there is an intention to re-procure, extend, or replace: * CAD * ICCS * Rostering * Indicative timescales for any planned market engagement * Whether any soft-market testing, PIN notices, or supplier briefings have been conducted or are planned SECTION E – Organisational Context (Priority 5) For context only: * Number of control rooms operated * Approximate number of ICCS operator positions * Approximate number of operational staff covered by the rostering system Format of Response * Digital format preferred (DOCX, XLSX, PDF) * If information is exempt, please cite the specific FOI exemption relied upon * If partial information is held, please provide what is available Clarification & Cost Management If you believe any part of this request may exceed the cost limit, please contact me so the scope can be refined. Priority sections are clearly identified above.
Response
Please see the response in the link below.
Documents
This is London Fire Brigade's response to a freedom of information (FOI) or environmental information regulations (EIR) request.
You can browse our other responses or make a new FOI request.